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About Us > Testimonials
 Need more reasons to shop with us? Read on. We are very impressed with Royal Selangor and the professional way your company is doing business. It was a real pleasure shopping with you !! A. V. D. Heijden, Gauteng, South Africa, August 12, 2005 Several years ago while I was traveling through the Orient with the U.S. Navy I purchased several items made by Royal Selangor, so I was pleased to come across your website recently while I was surfing. I am very pleased with the quality and appearance of the items I ordered. Thank you for the fast delivery. K. A. Kime, Illinois, United States, August 9, 2005 Order arrived end of last week, and I was very pleased with it. Should I ever need to shop for something similar again I will certainly be using you again. Thanks for all your help. S. Bell, England, United Kingdom, August 2, 2005 Thank you so much for following up on delivery of my exchanged tankards. I have, indeed, received them and they are exactly what I originally had envisioned. My experience with Royal Selangor has been most enjoyable. The level of customer service was exemplary and your staff was very timely in their responses to all my inquiries. Thank you for the part you have played in making my wedding day a memorable one. J. Carlson, Texas, United States, July 20, 2005 I would like to convey my thoughts about shopping on the Royal Selangor website. I found that it was very easy. I am acquainted with the fine quality of Royal Selangor Pewter and knew that it would make a gift for my granddaughter's second birthday that would also be a keepsake from her one year stay in Kuala Lumpur. Thank you for your prompt attention to this order and the prompt delivery. I will consider Royal Selangor as an option for future gifts. J. Hagen, Minnesota, United States, July 13, 2005 The package arrived Wednesday morning. It was in excellent condition and I am very pleased with the packaging, the mug and engraving. You have handled the details in a very professional manner. I look forward to shopping online with you in the future. J. Pochel, California, United States, July 7, 2005 Thank you so much for the first rate customer care. My daughter and her husband received the carage and funnel and are really happy. Thank you. V. McCarthy, Colorado, United States, June 23, 2005 Thank you very much for your assistance and prompt response. We have already received the replacement funnel and are very happy with it. The level of service and assistance we have received from Royal Selangor has been excellent, and despite the initial error we are very satisfied customers and would definitely shop with you again. E. Polura, London, United Kingdom, June 20, 2005 I received my order earlier than I expected and in perfect condition, thank you. I am very impressed. Another satisfied customer. J. Cooke, Kowloon, Hong Kong, June 20, 2005 Thanks for your assistance and for delivering the gift in time for the occasion! I was not familiar with Royal Selangor until I stumbled across your offerings when searching for a Christening gift. I'm sure to return next time I need a gift. C. D. Terrell, Texas, United States, June 15, 2005 Many thanks. The parcel arrived in record time and the tooth box with inscription is perfect Thank you very much. C. Holt, Bucks, United Kingdom, June 13, 2005 Thank you for your e-mail and phone calls, I just wanted to let you know DHL delivered my photoframes today which was brilliant. I'm sorry for the trouble I caused you and DHL. Unfortunately shortly after placing the order I went on holiday and only got back on Friday (20/05/2005). Thank you for the time and effort you have spent on trying to contact me. Until my next order have a nice day. H. Pounds, Hertfordshire, United Kingdom, May 25, 2005 I received the delivery on 9th May. The package was packed very securely and the Rooster is very nice. Thank you very much for the follow-up right thro' to the delivery. V. Santhanam, New South Wales, Australia, May 12, 2005 Hi, I just wanted to say how impressed I have been with the high quality and speed of your service. I will definitely be using you again and have recommended you to my friends. A. M. Fuller, Essex, United Kingdom, April 29, 2005 My wife and I visited your store in Bayview Village here in Toronto and we were delighted with the fact that they had exactly what we wanted in stock, and much more besides. It is a lovely store and we think you'll be pleased to learn that the staffs were most pleasant and very helpful. Over the years we have acquired quite a lot of your pewter products. That started back when we lived in Malaya and Singapore in the 50's and 60's, and covers everything from beer tankards, flower vases, water jugs etc. We really appreciated the excellent attention we have recently received from you and your staff. Thank you very much indeed. W. J. Hedges, Toronto, Canada, April 14, 2005 Hi, I would like to thank you all for the pleasure of shopping on line. My purchase is exactly what I wanted and the engraving is beautiful. Thanks. V. Robertson, New South Wales, Australia, March 10, 2005 I just want to let you know that your service have been one of the best for shopping on-line. The package came in a timely manner and I like your constant e-mail updates. Thank you very much and I will not hesitate to shop with you again. E. Wong, California, United States, March 9, 2005 Thanks very much. Just like to say we had a lovely time when we visited Kuala Lumpur and really enjoyed the tour of the factory where we bought some nice pieces to bring home. Thanks for the excellent delivery service from you for recent orders we have placed. Best wishes to you all in these difficult times for your country and lovely people. S. Clarke, Suffolk, United Kingdom, January 11, 2005 My glassware has arrive, and I am extremely satisfied!! I will continue to shop at Royal Selangor, and thanks for your help, and good service. N. Jakobsen, Raelingen, Norway, October 18, 2004 I have to tell you, I am so very impressed with your quality of products and your exceptional service. A few months ago I ordered 2 fluted wine funnels, one for myself and another as a gift. We absolutely love the product. It has a beautiful, sleek look to it allowing it to be displayed as a nice decorating accent piece and the taste it brings to the wine is wonderfully refreshing. I was also pleasantly surprised by the fast delivery. Just Monday, I ordered another 2 funnels as gifts and I received them today (Thursday). That is top quality service, nice to know you hold service in such high regard. Thank you so much for making such fine products and for delivery exceptional service. L. Cannon, OH, United States, July 1, 2004 Many thanks for your excellent service. Sadly not all companies are as efficient as Royal Selangor and UPS. I wanted a dishwasher from my local electrical store and it would take a week to deliver. You've delivered from the other side of the planet in less time. L. Parsons, Essex, United Kingdom, March 5, 2004 I have received your merchandise in a very good condition. I am very pleased with the quality of the product as well, besides it's neat gift packaging and fast delivery. It's a job well done, keep it up. A. Aziz, Bintulu, Sarawak, Malaysia, February 15, 2004 My funnel arrived safely this morning thank you for the very efficient service we are delighted with our purchase. C. Hollyhead, Isle of Wight, United Kingdom, February 13, 2004 The parcels arrived in tack and very promptly, I am very pleased with the service and will definitely be purchasing more items in the future. R. White, Victoria, Australia, February 10, 2004 I just wanted to let you know that I received the package and the glasses I ordered are beautiful! I'm sure my husband will love them. Thank you so much for your help and for sending the package out so quickly! It was such a pleasure to order from your company. R. Gelfer, NY, United States, February 7, 2004 Thanks for this info - you are so wonderfully quick about communicating at Royal Selangor! I just re-responded to one of your colleagues to tell her that I received the items VERY speedily and they are all absolutely stellar in quality. Thank you so much - keep up the great work! S. Nicholson, Illinois, United States, January 2, 2004 I received all the items several days ago (lightning fast shipping!!) and they are all absolutely stellar. Thanks for wonderful service and to your company for doing such quality work! S. Nicholson, Illinois, United States, January 1, 2004 Thank you so much for the order, which was a great hit for Christmas gifts. We will be ordering again. L. Austin, Wisconsin, United States, December 25, 2003 It was pleasant to receive the delivery in good order and my GM is very pleased with the product. We wish to express our thank and wishing you a very merry Christmas and a happy New Year! The Sarawak Club, Kuching, Sarawak, Malaysia, December 24, 2003 It has arrived and I thank you very much for your excellent service. R. Dunn, NJ, United States, December 18, 2003 Thank you for your very prompt response. It's always a pleasure doing business with you. K. Pierce, Honolulu, United States, December 17, 2003 Thanks for all your help....... you guys are the greatest...... M. W Baxter, Georgia, United States, December 12, 2003 Thank you for your promptness. I've already got that wine funnel!!! I was surprised! Thank you very much. Have a good day and I will recommend your web site and your goods to other friends as well. L. Kim, Seoul, Korea, South, December 3, 2003 Good evening to you from the little Island of Malta in the Mediterranean! Many, many thanks to you all at Royal Selangor for the most wonderful experience of dealing with you. Even though there seemed to be a mix-up re the order, this afternoon I opened the front door to UPS and there were the two wine funnels that we had ordered on the 26th November, on line!! They will be much admired and appreciated for life. Thank you again and may I wish you best wishes for the coming festive season. Looking forward to future communications with your company. Would you please pass on our thanks to all concerned. K. Formosa, Swieqi, Malta, December 2, 2003 We have well received the plaque. It looks great. Thanks for your assistance again. C. Chen, Guangzhou, China, November 24, 2003 Thanks! I was thrilled to see how quickly it got here - it looks great! G. Pipes, Alabama, United States, November 18, 2003 Thank you for your excellent service. I am very pleased with the candelabra. C. Nafzgar, CA, United States, November 18, 2003 Thanks! I received them and I am delighted with the product. B. Dale, CA, United States, November 9, 2003 I wish to thank you for the excellent service and prompt handling of my past order. The beauty and uniqueness of Royal Selangor Pewter is an excellent gift and as proud as to give as to receive. Thanks for your excellent product and the services to match. W. E. Morris III, Sumatra, Indonesia, November 5, 2003 I received my candlestand this morning and would just like to say how pleased I was with the service. With it having to come such a long way I was worried that it would not reach me in time for my mother-in-law's birthday (it is her present) but I shouldn't have as it took less than the week I expected. It was also packaged very carefully and presented nicely. My only concern about shopping with you is your online payment system. I would have been much happier if you had a security certificate and I am sure others would agree. Thank you once again. C. Osborne, Cheshire, United Kingdom, October 29, 2003 Thank you very much for your fast response to my last e-mail. Your politeness and attitude towards my situation has restored my positive feelings towards Royal Selangor and its customer service department. If only other customer service departments conducted themselves in the same manor. I will certainly consider buying from your online store or from the shops again, as all previously bought products have been of a high standard and quality, and enjoyed by the recipients. A. Lock, Bedfordshire, United Kingdom, October 27, 2003 Just to say thank you very much for the order and for it to arrive so quickly. It arrived on the 16th around 10.00am (GMT) Thank everyone concerned. Was well impressed and very pleased with the service. Was also interested in your tracking system. Thank you once again. A. Meadows, Shropshire, United Kingdom, October 17, 2003 Thanks for handling this. I would like to comment again on the fine quality of your products. While growing up my grandmother always prized her pewter tea set and always put it in a place to show it off to whoever came to her house. I never thought much of it. After visiting your plant and showroom, I'm now very interested and may become a collector. I now understand her fondness for the set. I found the quality of the Royal Selangor products to be extremely high and the forms tasteful. Thanks again for allowing me the tour and the visit to the showroom. T. Yeakley, TX, United States, October 13, 2003 I herewith confirm reception of my order ( Tea Port and Vertical Photoframe). The courier delivered the parcel Monday afternoon and I was not at home. He left a number where I called and he offered to deliver it the day after, on Tuesday at my office. That is service! I am impressed by the way you handle your business, informing about the status of the order etc. Congratulations! N. Frey, Schneisingen, Switzerland, October 8, 2003 Thank you. The goblets arrived safely yesterday. They are magnificent. S. Ellis, NJ, United States, September 12, 2003 Thank you for following up on my shipment. It did arrive yesterday and I am delighted, both with my purchase and with the outstanding service I have received from everyone at Royal Selangor. J. B. King, TX, United States, September 11, 2003 I received my order 2 days ago! They are beautiful, thank you. L. Goldsworthy, Lancashire, United Kingdom, September 10, 2003 Yes I did receive my order. I meant to email you and let you know I got it and everything looks great. Thank you for the follow up email. Your service is excellent. D. Fedorenko, CA, United States, September 10, 2003 It was delivered. What a pleasant experience shopping online. Couldn't be happier with the goblet. Thanks. J. Hendrix, AZ, United States, September 10, 2003 I just want to write a short note to tell you how impressed I am with Royal Selangor's service. I have been a frequent online shopper since 1998 while I was still in the USA. I must say that the experience I've had with Royal Selangor certainly ranks among the best in terms of delivery and after-sales service. Well done! M.Y. Chik, Holland Drive, Singapore, September 10, 2003 Thanks very much. Arrived in good order. J. Master, West Sussex, United Kingdom, September 1, 2003 Yes, all arrived and I am very pleased with it all.Thanks. I will be on your website again! C. Lapergue, London, United Kingdom, August 26, 2003 Everything arrived safely and we are delighted with our purchases as well as our experience in dealing with Royal Selangor. Thank you for your attention. R. Epes, North Carolina, United States, August 26, 2003 Yes, everything was fine, and my Mom really loves the gift. Thanks to the staff at Royal Selangor Pewter for ensuring a smooth order and delivery process, and for answering all my inquiries so promptly. L. W. Kuok, MacDonnell Road, Hong Kong, August 6, 2003 The package arrived fine. I'm very pleased with the quality of the merchandise. Thanks for your excellent service. B. Snell, Delaware, United States, August 4, 2003 I am writing to let you know that our wine glasses arrived this morning in perfect condition. Thank you for your prompt attention to this order. B. Grisell, West Virginia, United States, August 4, 2003 My wife and myself wish to bring to your attention the excellent service that we have received from your Company following a query about a 'Foil Cutter' that had been bought for us as a present by someone in the UK. It did not work and it appears that there was no blade in it. Following our making enquiries a new one was despatched to us here in Portugal by carrier. We can confirm receipt of same today Tuesday 29th July. We are most impressed. Not only are we impressed with the service but the product and will look out for more when we are thinking of presents. Not only have you and your staff won new customers for the future but we will also tell our friends and others about your wonderful service. It is a sad reflection on today's society that not all companies can be so customer orientated. We would be grateful if the contents of this e-mail could be brought to the attention of Siewcian at Royal Selangor and any other staff who dealt with this matter. Thank you once again. M. & A. Colley, Lagos, Algarve, Portugal, July 29, 2003 Parcel delivered and in perfect condition. Excellent service and many thanks. H. Lewis, Belfast, Down, United Kingdom, July 16, 2003 I received the package yesterday, and I am absolutely thrilled with the goblets and tankards! I cannot get over how wonderful the details are on each item. You really do wonderful work. I also have been very pleased with your service and attention to my order. I will eagerly recommend your products and your web site to friends and family. Thank you again. A. Carnie, Carnation, Washington, United States, July 16, 2003 Yes, I got my parcel delivered yesterday after a bit of confusion but all is well and the frames are lovely...perfect christening presents! Thanks for all your help in making sure I got them ok and I'm sure I will be ordering other things from you again in the future. J. Copes, Rickmansworth, Hertfordshire, United Kingdom, July 16, 2003 Please be advised that I received my order this morning and I am thrilled with it! As usual, your service has been excellent and I am sure that the recipient will be pleased with the clock. No doubt, I shall be ordering again from you in the future!!! C. Donnelly, Belfast, Antrim, United Kingdom, June 30, 2003 Thank you. This was received in good order and very promptly. A good service. P. Wright, Dorchester, Dorset, United Kingdom, June 30, 2003 Thanks so much. I was also tracking thee parcel to Sydney and noticed the first failed attempt and immediately e-mailed my sister and she called up UPS Sydney and in fact she just mailed me confirming receipt just at the same time you did. Syabas and it has been a pleasure doing business with you. Mucho Gracias. R. de Silva, Arlington, Virginia, United States, June 27, 2003 I commend and appreciated your prompt and courteous service. R. Wilson, Stratton, WA, Australia, June 23, 2003 Thank you for the follow-up. Yes, I am very pleased with my order and plan to make more online purchases in the near future. NAC Loke Abdullah, Rolde, , June 23, 2003 Yes the package was delivered on time and in good order. This must the be the first package delivered from your shop to Uganda! Thanks again. S. Ejalu, Kampala, Uganda, June 20, 2003 The plates were delivered in good shape. I am completely satisfied. Thanks! T. Lowe, Winston-Salem, NC, United States, June 11, 2003 My package arrived last Friday! What terrific and prompt service. The only thing I am upset about is that I bought my first ten Lord of the Rings goblets through a catalog from a company and they cost me $400 US more than if I had bought them from you!!! I am so pleased with your cost and prompt service that I will be ordering two more today. Again, thank you. D. E. White, Marlborough, NH, United States, June 10, 2003 I got delivery today & I LOVE them, they'll make a perfect wedding present. Can I also say just how impressed I was at how quickly they arrived! Thanks again to you & your team. J. Sommervilee, Newbury, Bershire, United Kingdom, June 3, 2003 Yes it was delivered and it's beautiful, I will be shopping with you again some time in the near future. Thank You! R. Hankins, London, United Kingdom, June 3, 2003 Thank you for you continued service regarding our purchase. Both my fiance and I are extremely pleased with the Guest Registry!!! I certainly be visiting your company in the future! A. West, Wichita, Kansas, United States, May 30, 2003 My wife and I are very pleased with your service. We ordered from you on last Saturday and received our order on Wednesday...excellent. We also ordered some other merchandise from another company here in the USA on the same day as our order with you, we still have not received that order. Thanks for you prompt and reliable service. Have a great day and may you be blessed by God today. L. Childs, Raleigh, RC, United States, May 30, 2003 Thanks very much on providing the source or information requested. I will call for your kind assistance if there is a need. Please allow my compliment to your good company online customer service and sales, which really have me impressed. :) Have a nice weekend too. C. Tan, Selangor, Malaysia, May 30, 2003 Yes, received and must say that your service is very thorough and timely. Thank you again for such good care! P. Steigmeyer, New York, United States, May 30, 2003 Thank you very much. I'm pleased with your product and your customer service. L. St. Jean, Vancouver, WA, United States, May 24, 2003 I've already received - amazing service - thanks so much! S. Magrino, NY, United States, May 16, 2003 I appreciate all the help and follow up emails you have given. This truly is great customer service. I will look forward to receiving my goods. C. Springfield, Texas, United States, May 9, 2003 Thanks for your note - yes everything is in order thank you. In fact I have been extremely impressed with your entire service, from your regular update to the speed in which you got the goblet to me - absolutly first class!! Well done and my congratulations to all involved. I will definitely be using your service again as a result of my experience and hope I receive the same level of quality. Well done once again - you have a nice day too. T. Peet, Suffolk, United Kingdom, May 6, 2003 Thank you for the follow-up note. The parcel arrived last week and everything is perfect. Thank you. M. Taylor, Alberta, Canada, May 5, 2003 Thanks for the thorough follow-through! This is why I send all my gifts through you guys - I know it will get there (or somewhere!!). H. Bedi, Goodwood Hill, Singapore, April 29, 2003 Package arrived today in good time and excellent condition. Given my three years of teaching in KL some time ago, this good example of your pewter is a pleasant reminder of the happy times I experienced in your country. Keep up the fine tradition and craftsmanship that I have come to admire. J. L. Shanks, California, United States, April 28, 2003 Just a quick note to tell you I received my hobbit goblet in good order today, and I must say I am impressed with your efficiency! Five days from order to delivery, from Malaysia to Canada, beautifully packed and in perfect condition! I will certainly be doing business with you in the future. E. R. Matheson, Vancouver, Canada, April 25, 2003 THANK YOU. The bowl arrived in perfect condition and very quickly. What a wonderful shopping experience. A. Bennett, NY, United States, April 22, 2003 Thank you very much for all your help and assistance with the replacement crystal and my new additions. I am thrilled with them and hopefully I will have no more breakages. It was indicated that I would have to wait up to six months for a replacement shot glass so your very prompt help and delivery has been very much appreciated. J. Fox, MA, United States, April 3, 2003 It is wonderful and the glasses are in perfect shape. Thank you ever so much for all your help and assistance. S. Baron, Texas, United States, April 3, 2003 The Champagne flutes arrived in good condition and the giraffes look well fed. We are impressed. R. Bunshaft, MA, United States, April 2, 2003 Many thanks, arrived today, fitted this evening & working perfectly. Now will be kept out of reach of small hands! Thank you for your help. M. Williams, Dorset, United Kingdom, March 24, 2003 Yes I have received the package - and I love your merchandise! Thank you! I. Patrick-Sign, Texas, United States, March 21, 2003 I was extremely impressed with your service and turnaround time. You are to be highly commended for your professionalism and customer service. J. W. Conover, IL, United States, February 11, 2003 Yes, thank you. I received the order. Keep up the super efficient service. You will be highly recommended. L. Y. Yap, CA, United States, January 24, 2003 Thank you so much for the quick correspondence. I really appreciate the great customer support. G. Stokes, Texas, United States, January 21, 2003 Thank you so much for your assistance. It has been a pleasure dealing with you. N. Schiefelbein, CA, United States, January 15, 2003 The package arrived yesterday. Thank you very much for the prompt shipment. J. Knoch, IL, United States, January 10, 2003 I am very happy with my monkey business card holder and delighted with the rapid delivery. It is already on my desk! Thank you very much! A. Truett, CA, United States, January 10, 2003 My parents got the retirement gifts on the last day of the year. Just in time for my dad's party. My mom LOVES the chopstick rest set and she was very surprised that she got a gift as well. My husband and I just want to express our thanks to you for giving us such personal assistance. This is why we like buying Royal Selangor Pewter products...exceptional quality and service. Hope to do business again soon. Thank you again for your help. Terima kasih... R. & M. Francis, Rhodes Island, United States, January 5, 2003 Thanks. Everything arrived safely and quickly too. E. Lewis, VA, United States, January 1, 2003 Back To Top |
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