Royal Selangor recognises that your privacy is a closely held and of highly personal value to you and hence we are committed to respecting your privacy. You have our assurance that we will take all reasonable steps to ensure that the personal information that you provide us is protected from misuse. Royal Selangor customer database is a privately accessed database and only key personnel are allowed access. No customer information is duplicated anywhere else.

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. However our servers may track the Internet Protocol address (IP address), domain name, date and time of visit. These information is recorded and analyzed for statistical purposes but individual users will remain anonymous, unless you voluntarily tell us who you are. If you have not identified yourself on the site, we will not link a record of your usage of our website to you personally.

However, when you purchase a product through our website, subscribe to receive news from us, register and account with us or participate in our contests or promotions, you shall be required to provide certain, personally identifiable, information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely voluntary but if you choose not to provide the information we request, we shall not be able to process your order or send you any information you require.

We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Royal Selangor.

We may contract with companies or persons to provide certain services including credit card processing, shipping and promotional services. Certain information will be provided to these companies so that we are able to fulfill your requests. Royal Selangor will not disclose your personally indentifiable information or provide personal information about you to any third parties unless :
We believe Royal Selangor is under a legal obligation to do so.
It is necessary to protect the rights, property or safety of our visitors to our site.
The third parties are companies within the Royal Selangor Group of Companies.
It is permitted by law or required by governmental authorities or regulatory bodies to do so

By requesting information or creating an online purchase order, you are agreeing to be added to the Royal Selangor customer database. If we have problems processing an order or furnish the information requested the personally identifiable information may be used to contact you. Members of the Royal Selangor customer database may receive certain communications or information from us from time to time. We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us you may contact our Customer Service directly through phone, e-mail, fax or by logging in to your Account and editing it. Please be sure to include your email address and full name when contacting us. If you would like to update your information with us please contact us the same way.

Please note that requests through phone, fax and e-mail may take up to 6 weeks to be effective. In addition, when you purchase from us online or when you choose to enter our contests or other promotions, we may need to contact you via phone, email or correspond with you in any other way to address questions or issues specific to your order, entry, etc., even if you have opted not to receive communications.

Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without re-entering the additional information.

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information by emailing us at [email protected]. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Upon receipt of your notification, your personal data shall be deleted within fourteen (14) working days.

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact [email protected] . Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Royal Selangor take special care to protect the safety and privacy of children. Our web sites are general audience sites.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. If you are under the age of 13, please do not provide any information about yourself on this website.

Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies only when necessary such as for tracking purposes and the cookies we use do not collect personally identifiable information. You can generally set your browser to notify you when you are sent a cookie and to provide you an option of refusing cookies.

We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

For payment details, we use a secured payment system, which is encrypted with SSL-256 bit. This system will transmit your payment details directly to our payment gateway partner, which is an international bank, not to us. We don't keep any payment details.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

We reserve the right to change our privacy policy at any time and such changes will be notified to you by posting an updated version of the policy on this website.