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Privacy Policy
Royal Selangor International Sdn Bhd respects the privacy of visitors to our website. This document sets out our website Privacy Policy for www.royalselangor.com. Please read this Privacy Policy carefully so that you understand what information we collect through our website and what we do with that information.
Importance of Protecting Your Personal Information
Royal Selangor recognises that your privacy is a closely held and of highly personal value to you and hence we are committed to respecting your privacy. You have our assurance that we will take all reasonable steps to ensure that the personal information that you provide us is protected from misuse. Royal Selangor customer database is a privately accessed database and only key personnel are allowed access. No customer information is duplicated anywhere else.
Collection of Information
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. However our servers may track the Internet Protocol address ( IP address ), domain name, date and time of visit. These information is recorded and analyzed for statistical purposes but individual users will remain anonymous, unless you voluntarily tell us who you are. If you have not identified yourself on the site, we will not link a record of your usage of our website to you personally.
However, when you purchase a product through our website, subscribe to receive news from us, register and account with us or participate in our contests or promotions, you shall be required to provide certain, personally identifiable, information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely voluntary but if you choose not to provide the information we request, we shall not be able to process your order or send you any information you require.
Using Your Information
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Royal Selangor.
Disclosure To Third Parties
We may contract with companies or persons to provide certain services including credit card processing, shipping and promotional services. Certain information will be provided to these companies so that we are able to fulfill your requests. Royal Selangor will not disclose your personally indentifiable information or provide personal information about you to any third parties unless :
We believe Royal Selangor is under a legal obligation to do so.
It is necessary to protect the rights, property or safety of our visitors to our site.
The third parties are companies within the Royal Selangor Group of Companies.
It is permitted by law or required by governmental authorities or regulatory bodies to do so
Editing and Deleting Your Information
By requesting information or creating an online purchase order, you are agreeing to be added to the Royal Selangor customer database. If we have problems processing an order or furnish the information requested the personally identifiable information may be used to contact you. Members of the Royal Selangor customer database may receive certain communications or information from us from time to time. We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us you may contact our Customer Service directly through phone, e-mail, fax or by logging in to your Account and editing it. Please be sure to include your email address and full name when contacting us. If you would like to update your information with us please contact us the same way.
Please note that requests through phone, and e-mail may take up to fourteen (14) working days to be effective. In addition, when you purchase from us online or when you choose to enter our contests or other promotions, we may need to contact you via phone, email or correspond with you in any other way to address questions or issues specific to your order, entry, etc., even if you have opted not to receive communications.
Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without re-entering the additional information.
Your rights in connection with personal information
Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information by emailing us at info@royalselangor.com. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Upon receipt of your notification, your personal data shall be deleted within fourteen (14) working days.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact info@royalselangor.com . Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Protecting Children
Royal Selangor take special care to protect the safety and privacy of children. Our web sites are general audience sites.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. If you are under the age of 13, please do not provide any information about yourself on this website.
Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies only when necessary such as for tracking purposes and the cookies we use do not collect personally identifiable information. You can generally set your browser to notify you when you are sent a cookie and to provide you an option of refusing cookies.
Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
For payment details, we use a secured payment system, which is encrypted with SSL-256 bit. This system will transmit your payment details directly to our payment gateway partner, which is an international bank, not to us. We don't keep any payment details.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Changes To Privacy Policy
We reserve the right to change our privacy policy at any time and such changes will be notified to you by posting an updated version of the policy on this website.
ROYAL SELANGOR (RETAIL) – PERSONAL DATA & INFORMATION NOTICE
We, Royal Selangor International Sdn Bhd, along with our affiliated companies within the Royal Selangor Group recognize our responsibility in relation to the collection, holding, processing and use of your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA 2010”) and its regulations.
INTRODUCTION
In the course of your dealings with us as a valued customer, we will request that you provide data and information about yourself ("Personal Data") to facilitate transactions and deliver necessary services and products related to our business. This information is essential for the effective execution of our business processes, including the delivery of services and products as well as customer relationship management.
COLLECTION OF PERSONAL DATA
We may collect your Personal Data, which may include your name, age, gender, date of birth, nationality, identity card number, passport number, contact information (including phone number, mobile number and facsimile number), occupation, personal interests, address (including shipping and billing address), photograph, company name (if applicable), credit card information and introducer’s details through various legal sources, including but not limited to the following:
(a) Order Form;
(b) Privileges membership registration form;
(c) Business Card;
(d) Email;
(e) Phone call;
(f) Faxes;
(g) Website Cookies;
(h) Any other sources where customers or business partners have provided their consent for the disclosure of their Personal Data; and
(i) Any other legally permissible means under the applicable laws.
IMPACT RESULTING FROM FAILURE TO SUPPLY INFORMATION
Failure to supply the required Personal Data may lead to several consequences, including:
(a) Our inability to provide you with the services and/or products you have requested, which may affect you overall experience with us;
(b) The parties’ inability in entering into the necessary Sales and Purchases Agreement related to the transaction, which could delay and prevent the completion of your purchase; or
(c) Our inability to keep you informed about our latest product launches, promotions and events, limiting your access to new offerings.
PURPOSE OF COLLECTING AND USING PERSONAL DATA
The Personal Data you provide will be collected, used and processed by us for the following purposes:
(a) To facilitate the necessary agreement or contracts required for purchasing our products;
(b) User or customer relationship management procedures;
(c) To deliver our services and products to you and to market both current and future offerings;
(d) To fulfil specific purposes as outlined in any particular service or product we offer;
(e) To conduct marketing and client profiling activities related to our services and products;
(f) For internal record-keeping and management purposes;
(g) To collect outstanding payments from customers;
(h) To comply with legal or regulatory requirements relating to our provision of services and products and to make necessary disclosures as required by any applicable law, regulations, directions, court orders, by-law guidelines, circulars, code applicable or any affiliates companies within Royal Selangor Group;
(i) To administer subscription or registration processes for our services;
(j) For activities related to any of the above purposes, including but not limited to research, benchmarking and statistical analysis;
(k) To administer the Member Privileges Scheme;
(l) To issue tourist vouchers and /or manage related benefits; or
(m) For any other purposes directly relating to any of the purposes or are legally permissible by the law.
DISCLOSURE
We will not disclose the Personal Data collected to any third party, except when such disclosure is necessary to satisfy any of the purposes listed above. In such events, we may transfer, disclose, grant access to or share the Personal Data to any of the following categories of parties:
(a) Any individual or entity to whom we are legally obligated to disclose information or to respond to government agencies;
(b) Any affiliated companies and subsidiaries within the Royal Selangor Group, including those that may be established in the future;
(c) Our business partners and online affiliates that provide related services or products associated with our operations;
(d) Government agencies, statutory authorities, and regulatory bodies;
(e) Our auditors, consultants, accountants, lawyers, other financial or professional advisors;
(f) Our subcontractors or third-party service providers, as necessary or appropriate; or
(g) Any other person to the extent that it is permissible under the law.
WEBSITE INFORMATION COLLECTION AND COOKIES
You can visit many of our web pages without revealing your identity or providing personal information. However, our servers may track your Internet Protocol (IP) address, domain name, and the date and time of your visit. This information is recorded and analysed for statistical purposes, ensuring that individual users remain anonymous unless you choose to disclose your identity.
When you make a purchase, subscribe to our updates, register an account, or participate in contests or promotions on our website, you will need to provide certain personally identifiable information. This may include the Personal Data as prescribed above. We also maintain a record of your online product purchases. While providing this information is voluntary, failure to do so may prevent us from processing your order or fulfilling your requests.
We utilize cookies on our website primarily for tracking purposes, and they do no collect personally identifiable information. You can adjust your browser settings to accept or decline cookies; however, disabling cookies may affect certain website features, including the ability to complete transactions.
Our web sites are designed for a general audience. Children under the age of 13 should always seek permission from their parents or guardians before providing any personal information online. We encourage parents and guardians to participate in their children's online activities and utilize parental control or other web filtering technology to supervise their access to the web. If you are under the age of 13, please refrain from providing any information about yourself on our website.
SAFEGUARDS
We will keep and process your Personal Data securely. Where practicable, we will implement appropriate administrative, security safeguards and procedures in accordance with the applicable laws and regulations to prevent unauthorised or unlawful processing, as well as accidental loss, destruction, or damage to your Personal Data. Disclosure of the data, both internally and to our authorized third parties and agent will be made only on a need-to-know basis.
RETENTION
We may retain your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws.
We will cease retaining your Personal Data or remove the means by which it can be associated with you, as soon as it is reasonable to conclude that such retention no longer serves the purposes for which the data was collected, and is no longer necessary for legal or business purposes.
DATA TRANSFER & SHARING
When deemed necessary or appropriate for data storage, processing, or delivering any services or products on our behalf, we may transfer your Personal Data to our affiliates Companies within our group (Royal Selangor Group) or to third-party service or product provides, both domestically and internationally. Such transfer will occur under strict confidentiality conditions and with similar security safeguards to protect your Personal Data. A list of our affiliated Companies within the Royal Selangor Group can be accessed at www.royalselangor.com
YOUR RIGHTS OF ACCESS AND CORRECTION
You may request for access to your Personal Data by submitting a written request or sending an email to us at info@royalselangor.com. In this context, you may:
(a) Confirm whether we hold or process your Personal Data and request access to it;
(b) Request corrections or deletions of any inaccurate, incomplete or outdated Personal Data;
(c) Request that your Personal Data be retained only for as long as necessary to fulfil of the purposes for which it was collected;
(d) Request clarification of our policies and procedures regarding the handling of your Personal Data and the types of data we process; or
(e) Object to the use of your Personal Data for marketing purposes, after which we will cease such use.
Upon receiving a request for disclosure of Personal Data, we will respond at a reasonable amount of time where required. However, we may withhold all or part of the requested data under certain circumstances, in which case we will inform you of our decision not to disclose. This may occur if:
(a) You have not provided the necessary information to verify your identity as the data subject or if applicable, the representative’s connection to you, as may reasonable be required to establish your identity or the representative’s authority to make the request on your behalf;
(b) We are not provided with sufficient information to locate the Personal Data related to your request;
(c) The burden or expense of providing access to the Personal Data is disproportionate to the risk to the data subject's privacy, for example, if the time and cost to be incurred by the Company is greater than the significance of the Personal Data requested;
(d) Fulfilling the request would require disclosing another data subject's Personal Data. In this case, we may either anonymise the other data subject's Personal Data or seek consent from the other data subject or explore other mean of disclosure without breaching the law.
(e) Providing access would violate a court order or involve the disclosure of confidential commercial information; or
(f) The request is subject to another law that restricts or regulates access to Personal Data.
CONSENT
By engaging with us and/or submitting your Personal Data, you acknowledge that you have read and understood this Notice and agreed and consent to the use, processing, disclosing and transfer of your Personal Data by us as described in this Notice.
WITHDRAWAL OF CONSENT
You may withdraw your consent for us to retain and/or process and/or disclosure your Personal Data by submitting a written request or sending an email to us at info@royalselangor.com.
Upon receiving your request to withdraw consent, we may require a reasonable amount of time to process your request and inform you of the consequences of withdrawing consent, including any legal implications that may affect the rights and responsibilities of either party.
Please note that withdrawing your consent does not affect our right to continue collecting, using, retaining and disclosing your Personal Data when such actions are permitted or required by applicable laws.
CHANGES TO NOTICE
We reserve the right to amend this Notice from time to time as deemed necessary. Should any revisions be required under the Personal Data Protection Act 2010 or any other applicable laws and regulations, we will update this Notice in accordance with such requirements.
When this Notice is amended, we will inform users of the changes, including the effective date and the updated content, through appropriate channels such as posting on our website or other suitable means.
PRIVACY OF THOSE UNDER 18 YEARS OLD
The services and products we provide are intended solely for users who are 18 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that personal data from an individual has been inadvertently collected, we will promptly take action to delete the information.
INQUIRY CONTACT
For written requests concerning access to, correction, or withdrawal of personal data, or for inquiries regarding our privacy policy, procedures and the types of personal data managed by us, please contact:
Email Address: info@royalselangor.com
Telephone No: 03-41456000
Address: No.4, Jalan Usahawan 6, Setapak Jaya, 53300 Kuala Lumpur
