Terms & Conditions

If you have any concerns about Royal Selangor or your use of the site, please get in touch with us at info@royalselangor.com a detailed description.


We reserve the right at any to time make changes to this site, including the prices, products and services offered on this site.

Delivery will be charged separately, and any additional charges are clearly stated when you check out in your shopping cart.

All sizes and measurements stated on the site are approximate. However, we always make sure that they are as accurate as possible.

In addition to the terms and conditions stated herein, all other implied terms of online shop shall apply.

We reserve the right to modify the terms and conditions at any time, and such changes will be effective immediately upon being posted on the site.

Online Order

All purchases that you place via this website will be subject to acceptance in accordance with these terms and conditions.

The 'confirmation' stage sets out the final details of your order. An order acknowledgment email detailing the products you have ordered will be sent to you when we process your order.

Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered.


Royal Selangor integrates with banks and third-party payment gateway systems to enable online transactions on the web. If you wish to purchase any product made available on the site, you may be asked to supply information relevant to your credit card, such as the card's holder name, card's number and the expiration date of the credit card. By giving this information, you have granted Royal Selangor the right to provide such information to third parties for the purpose of completing the transactions initiated by you.

In the event that we are unable to supply the goods, we will inform you and provide you with a full refund, if you have already paid for the goods.

However, if an error is discovered in the price of the goods that you have ordered, we will inform you and cancel the particular order. You will then be asked to re-order the item at the correct price. We shall be under no obligation to fulfill an order for a product, which was displayed with an incorrect price. If the item(s) has been charged and not dispatched, we will cancel and refund your order.

We reserve the right to require payment of fees for certain services. Customer shall pay all applicable fees, as described on the site in connection with such services selected by the customer.


Your order may take a longer time to process in the event of insufficient stock, purchases by bulk or orders that require customisation.

The delivery time frame stated on the web is solely for reference. We have the right to advise you on the feasible delivery date based on the order's requirement(s).

We have the right to choose the means and carrier to deliver the order.

Exchange, Return and Cancellation

Online purchases must be returned within 14 days from the date of receipt, the items must be unused and packed in their original packaging.

If there is damage on your products, other than damages likely caused while on transit, you are required to get in touch as soon as possible via email and subsequently return the item to us. Once we have received the damaged item, we will provide you with a replacement and if the item is not available, we shall refund the full price.

If you wish to cancel your order, you have to get in touch with us as soon as possible and state the order number in the email. We will provide you with a full refund if the order hasn't been processed or delivered. However, if the ordered items have been cleared/dispatched from the warehouse, customer is responsible for all the freight charges involved. We will refund the total amount after we have deducted all the charges involved.

Intellectual Property

All Intellectual Property Rights and all other materials contained on this website remain the property of Royal Selangor.

'Intellectual Property Rights' refer to patents, database rights, copyright, design rights, Trade Marks and other similar rights, together with the right to apply for the protection of any such rights.

All content on the web, including the web site design, text, graphics, the system, and all software compilations underlying source code, software, and all other material on this web site are copyright of Royal Selangor.

Permission is granted to electronically copy and print in hard copy portions of this web site for the sole purpose of placing an order with Royal Selangor or using this site as a shopping resource. Any other use of the materials on this site - including reproduction for purposes other than those noted above, modification, distribution or re-publication - without the prior written permission of Royal Selangor is strictly prohibited.

Limitation of Liability

In no event shall Royal Selangor or any of its respective employees, suppliers, directors or agents be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use the site.

The sole and exclusive remedy for dissatisfaction with any portion of this site/services provided in this site, or with any of these terms used, is to discontinue using this site/services.

The products sold on the site are provided for corporate and consumer use only. Royal Selangor does not accept any liability for any indirect loss, consequential loss, loss of data, loss of income or profit, or loss claims of third parties arising out of the use of the site for any products or services purchased from Royal Selangor.

Indemnifications and Defense of Royal Selangor

As a condition of the use of the site, you agree to defend, indemnify and hold harmless Royal Selangor, and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations or inquiries, claims, suits, damages, costs and expenses or any other costs arising from or relating to the acts or errors by the Users of the content and services provided on the site.

Disclaimers of Warranties

Royal Selangor will endeavor to ensure your access and use of the site is safe. However, Royal Selangor cannot and does not represent or warrant that the site or its server will be error free, uninterrupted or free from any unauthorised access.


Royal Selangor reserves the right, without notice and in its sole discretion, to terminate your account or your use of the site, and to block or prevent future access to the site if you violate any of these Terms & Conditions.

Upon any such termination, your right to use the site will immediately cease. You agree that any termination of your access to use of the site may be affected without prior notice, and that we may immediately deactivate or delete your password and username, and all related information and files associated with it, and/or bar any further access to such information or files.

After such termination, we shall not be liable to you or any third party for your access to the site or to any such information or files, and we shall not be required to make such information or files available to you.


When you use this site, you warrant that you will not use the site for any purpose that is unlawful or prohibited by these Terms & Conditions.

Conducting fraudulent and illegal activities on the site are prohibited.

You are prohibited from tampering or attempting to violate the security of the site, including, without limitation:

•logging into a server or an account that you are not authorised to access;

•posting or transmitting data that are not intended for you;

•attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorisation;

•attempting to interfere with the service to any user, host or network, including, without limitation, submitting malware to the site, or crashing the server;

•forging communications on behalf of the site.

Third Party Websites

RoyalSelangor.com may contain links to third-party websites that are not owned or controlled by Royal Selangor.

When you access third-party websites, you do so at your own risk.

Royal Selangor has no control over, and assumes no responsibility for the content, accuracy, privacy policies, practices of, or opinions expressed in any third party websites. In addition, Royal Selangor will not and cannot monitor, verify, censor or edit the content of any third-party site. It is advisable for the Users to scrutinise the terms and conditions of such websites.

Royal Selangor will not be responsible for any loss or damage suffered by you incurred from dealing with any third party.


The failure of either party to exercise, in any respect, any right provided herein shall not be deemed a waiver of rights provided herein.

Royal Selangor shall not be liable for any failure to perform its obligations hereunder, where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

Royal Selangor holds the right to make use of the information as submitted for internal as well as legal requirements.